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Guarantee

Your Silk&Silver jewelry is guaranteed for two years from the date of purchase against material defects and production faults. This guarantee applies only to items purchased from the official silkandsilver.com webshop.

 

The guarantor is:


DPT Yönetim Danışmanlığı Ltd. Åžti. – Silk&Silver
IMKYK Güvercin Sk. No:4
Mürsel Mahallesi
16960 Mudanya, Bursa – Türkiye

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Within the two-year guarantee period, your Silk&Silver piece will be repaired free of charge for issues covered under the warranty. If a repair is not possible or the cost of repair exceeds the item’s value, it may be exchanged for an item of equal value.

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This guarantee does not cover damages resulting from misuse, unauthorized repairs, negligence, general wear and tear, or damage due to accidents. Wearable components such as cords and surface finishes are not covered. For care recommendations, we encourage you to review our Jewelry Care Instructions.

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This guarantee does not affect your statutory rights under consumer protection laws.

To claim your guarantee, please send the defective item to our Returns Center, along with proof of purchase. If the warranty is valid, we will also reimburse your shipping costs.

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Silk&Silver Returns Center
DPT Yönetim Danışmanlığı Ltd. Åžti.
IMKYK Güvercin Sk. No:4
Mürsel Mahallesi


16960 Mudanya, Bursa – Türkiye

For your security, we recommend using registered or trackable shipping. Please note that Silk&Silver is not responsible for damage, loss, or theft during transit.

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