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SILK&SILVER DISTANCE SALES AGREEMENT ("Agreement")

This Distance Sales Agreement ("Agreement") has been prepared in accordance with the Distance Contracts Regulation published in the Official Gazette dated November 27, 2014, and numbered 29188, and with reference to this regulation.

1. PARTIES
This Distance Sales Agreement ("Agreement") is concluded electronically between ("BUYER"), whose address is specified in Article 6, and DPT Yönetim Danışmanlığı Ltd. Åžti. (Brand: Silk&Silver), located at Mürsel Mah. Güvercin Sk. IMKYK, 16960 Mudanya, Bursa, Türkiye ("SELLER"), under the following terms and conditions.

2. DEFINITIONS
In the application and interpretation of this Agreement, the following terms shall have the meanings set forth below:

  • BUYER: A real or legal person who acquires, uses, or benefits from a good or service for purposes outside their trade or profession,

  • Minister: The Minister of Trade,

  • Ministry: The Ministry of Trade,

  • Service: Any consumer transaction other than the provision of goods performed or promised in exchange for a fee or benefit,

  • Website: The website owned by the SELLER, www.silkandsilver.com,

  • Law: The Law on the Protection of Consumers,

  • SELLER: Any real or legal person, including public legal entities, offering goods to consumers for commercial or professional purposes or acting on behalf of or for the account of the supplier,

  • Order Placer: A real or legal person placing an order for a good or service via the website www.silkandsilver.com,

  • Agreement: This Distance Sales Agreement concluded between the SELLER and the BUYER,

  • Parties: The SELLER and the BUYER,

  • Product(s): Movable goods subject to shopping, or software, audio, visual, and similar intangible goods prepared for use in electronic media,

  • Regulation: The Distance Contracts Regulation.

3. SUBJECT OF THE AGREEMENT
This Agreement is drawn up in accordance with Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation. The Parties declare that they acknowledge and understand their obligations and responsibilities arising from Law No. 6502 and the Regulation within the scope of this Agreement.

The subject of this Agreement is the sale and delivery of the product(s) ordered electronically by the BUYER through the SELLER’s Website, the qualifications and total sale price of which, including taxes, are stated below, as well as the definition of the rights and obligations of the Parties in accordance with the provisions of the Law and Regulation.

The prices listed and announced on the Website are the selling prices. The announced prices and promises remain valid until updated and changed. Prices for promotional campaigns are valid until the end of the specified period and promotional products are limited to stock availability.

4. MATTERS ON WHICH THE BUYER HAS BEEN INFORMED BEFORE THE DISTANCE SALES AGREEMENT IS CONCLUDED
4.1. The BUYER acknowledges that before entering into this Agreement on the Website and before placing an order and incurring a payment obligation, they have reviewed, read, understood, and been informed about the following matters through the relevant sections of the Website:

a) The SELLER’s commercial title, contact information, and updated introductory information,
b) The stages involved in the sales transaction during the purchasing process on the Website and the correction methods for incorrect information entries,
c) Information regarding the professional chamber to which the SELLER is affiliated (Bursa Chamber of Commerce and Industry) and the relevant codes of conduct,
d) Privacy policies implemented by the SELLER, data processing and usage conditions, the BUYER’s rights regarding their personal data, and the permissions granted by the BUYER,
e) Delivery restrictions applicable to products (if any),
f) Payment methods accepted for products, the main features of the products, the total price including taxes, and additional costs (if any),
g) Methods and information regarding the delivery of products, including shipping and cargo fees,
h) Other payment, collection, and delivery information regarding the products and the obligations related to the performance of the Agreement,
i) Products and services for which the right of withdrawal does not apply,
j) Conditions, periods, and procedures for exercising the right of withdrawal where applicable, and the consequences if the right of withdrawal is not used within the specified time,
k) Possible depreciation or deterioration of products if not used according to instructions, normal operation, or technical specifications, and the consequences,
l) Procedures for returning products and refunding payment in case the right of withdrawal is exercised, including costs of return,
m) Terms and conditions of campaigns and special promotions,
n) That a copy of the Agreement will be sent to the BUYER via e-mail and that the BUYER can access this document at any time,
o) Information about recourse to consumer arbitration committees or courts in case of disputes.

Note: All the pre-information matters mentioned above are an integral part of this Agreement. The Parties agree that these terms cannot be changed unless expressly agreed otherwise.

5. SELLER INFORMATION
Company Name: DPT Yönetim Danışmanlığı Ltd. Åžti. (Silk&Silver)
Address: Mürsel Mah. Güvercin Sk. IMKYK, 16960 Mudanya, Bursa, Türkiye
Product Return Address (Especially for exercising the right of withdrawal): Mürsel Mah. Güvercin Sk. IMKYK, 16960 Mudanya, Bursa, Türkiye
Phone: +90 533 558 58 40
Email Address: dilekplatin@gmail.com
Website: www.silkandsilver.com
Return Shipping Company: [To be specified]
Customer Service Contact Information:
Phone: +90 533 558 58 40
Email: dilekplatin@gmail.com
Shipping Company for Returns Sent by the Buyer: [To be specified]

6. BUYER INFORMATION
Recipient Name: [To be filled in by the BUYER]
Delivery Address: [To be filled in by the BUYER]
Phone: [To be filled in by the BUYER]
Fax: [If any]
Email/Username: [To be filled in by the BUYER]

7. ORDERING PERSON INFORMATION
Recipient Name: [To be filled in by the Orderer]
Delivery Address: [To be filled in by the Orderer]
Phone: [To be filled in by the Orderer]
Fax: [If any]
Email/Username: [To be filled in by the Orderer]

8. INVOICE INFORMATION
Invoice Recipient Name: [To be filled in by the BUYER]
Invoice Address: [To be filled in by the BUYER]
Phone: [To be filled in by the BUYER]
Fax: [If any]
Email/Username: [To be filled in by the BUYER]

Invoice Delivery Note:
If the invoice and delivery addresses are the same, the invoice will be delivered together with the product at the time of delivery. If they are different, the invoice will be sent via e-mail.

9. INFORMATION ABOUT THE PRODUCT(S) SUBJECT TO THE AGREEMENT
9.1. The main characteristics (type, quantity, brand/model, color, number) of the goods/services subject to this Agreement are available on the SELLER’s Website. The main features of the products can be reviewed on the Website during the campaign period.

9.2. The prices listed and announced on the Website are the sales prices. The announced prices and commitments are valid until updated. Promotional campaign prices announced for a limited time are valid until the end of the specified period.

9.3. The total sales price of the goods or services subject to the Agreement, including all taxes, will be shown in the table below:
Shipping Fee: [To be specified]
Total Including VAT: [To be specified]
Payment Method: [To be specified]
Delivery Address: [To be specified]
Recipient: [To be specified]
Invoice Address: [To be specified]

9.4. The shipping cost of the product and all other taxes, duties, fees, and similar additional charges will be borne by the BUYER. However, if the SELLER has committed to covering the shipping cost, the relevant conditions must be met by the BUYER.

10. GENERAL PROVISIONS
10.1. The BUYER declares, accepts, and undertakes that they have read and been informed of the basic features of the product subject to the Agreement, the sales price, the payment method, and delivery-related preliminary information on the www.silkandsilver.com website, and that they have confirmed this electronically. By confirming the Preliminary Information electronically, the BUYER acknowledges, accepts, and undertakes that they have correctly and fully obtained all necessary information (address, product specifications, total price including taxes, payment and delivery information) required to be provided by the SELLER before the conclusion of the distance sales agreement.

10.2. The product subject to the Agreement will be delivered to the BUYER or the person indicated by the BUYER within the time period specified on the Website's preliminary information page, provided that it does not exceed the legal 30-day period, depending on the BUYER’s place of residence. If delivery does not occur within this period, the BUYER may terminate the contract. Dates stated as "estimated delivery dates" on the Website are not binding commitments, and the product will be delivered within 30 days at the latest.

10.3. The SELLER agrees, declares, and undertakes to deliver the product in full, in accordance with the specifications stated in the order, along with any applicable warranty certificates and user manuals, free from defects, and in compliance with legal regulations.

10.4. The SELLER may, before the performance obligation period expires, with the explicit consent of the BUYER, supply a different product of equal quality and price.

10.5. The BUYER agrees, declares, and undertakes that they will confirm this agreement electronically for the delivery of the product, and that if the payment for the product is not made or canceled in the records of the bank/financial institution, the SELLER’s obligation to deliver the product will cease. In such cases, the SELLER will have no responsibility.

10.6. If the product payment is not received by the SELLER due to unauthorized use of the BUYER’s credit card after delivery, the BUYER must return the product to the SELLER within 3 days, with the shipping cost to be borne by the SELLER.

10.7. In the event of force majeure circumstances beyond the control of the Parties, causing a delay in delivery, the SELLER will inform the BUYER. The BUYER may cancel the order, request a replacement with an equivalent product, or wait until the impediment is resolved. In case of cancellation, if the payment was made in cash, it will be refunded within 14 days; if paid by credit card, the refund time will depend on the bank processes and may take 2-3 weeks.

10.8. The BUYER shall inspect the product before accepting delivery and shall not accept damaged products such as those with dents, broken parts, or torn packaging from the shipping company. Products accepted as delivered will be deemed intact. If the right of withdrawal is to be exercised, the product must not be used and the invoice must be returned.

10.9. If the cardholder and the BUYER are different individuals or if a security issue is detected, the SELLER may request the identification and contact information of the cardholder, a copy of the previous month’s statement, or a letter from the bank confirming ownership. If the required documents are not provided within 24 hours, the order will be canceled.

10.10. The BUYER agrees and undertakes that all information provided during site membership is correct and that they will immediately and fully compensate for any damages arising from providing false information.

10.11. The BUYER undertakes to comply with all applicable legal regulations while using the Silk&Silver website and not to violate them. Otherwise, all legal and penal liabilities will be solely the BUYER’s responsibility.

10.12. The BUYER may not use the Website in a manner that disrupts public order, violates general morals, disturbs or harasses others, or infringes upon the rights of third parties. Additionally, the BUYER may not engage in activities such as spam, virus distribution, or similar malicious activities.

10.13. The SELLER may provide links to other websites operated by third parties outside of the SELLER’s control. The SELLER does not guarantee or accept responsibility for the content of such websites.

10.14. The BUYER who violates one or more provisions of this Agreement will bear all legal and penal responsibility individually and will hold the SELLER harmless. Additionally, the SELLER reserves the right to claim compensation for damages incurred as a result of such violations.

11. SPECIAL CONDITIONS
11.1. The SELLER may organize campaigns at its own discretion for BUYERS under conditions to be determined by the SELLER on the Website. If the BUYER returns a purchased product for any reason such as exercising the right of withdrawal, and the campaign conditions cannot be met, the discount or benefit obtained under the campaign will be canceled and deducted from the refund.

11.2. If the BUYER qualifies for more than one campaign on the same invoice, the campaigns will not be combined; the BUYER will benefit from only one campaign. The BUYER accepts, declares, and undertakes that they will not make any claims in such cases.

11.3. The SELLER reserves the right to stop, update, or change the conditions of campaigns announced on the Website at any time. It is recommended that the BUYER check the campaign conditions before each purchase made through the Website.

11.4. Your bank may apply a higher number of installments than you selected or offer services such as installment postponement. Such campaigns are at the discretion of your bank, and if the SELLER is informed, the details may be announced on the Website. Starting from the statement date, the total order amount will be divided by the number of installments and reflected in your credit card statement by your bank. Your bank may distribute installment amounts unequally depending on rounding differences. Detailed payment plans are under the sole discretion of your bank.

12: PERSONAL DATA PROTECTION POLICY AND CONSENT FOR ELECTRONIC COMMUNICATION & INTELLECTUAL PROPERTY RULES, as a standalone segment:

12. PERSONAL DATA PROTECTION POLICY AND RULES ON ELECTRONIC COMMUNICATION CONSENT AND INTELLECTUAL PROPERTY
12.1. In accordance with the Law No. 6698 on the Protection of Personal Data (KVKK), personal data such as the BUYER's name, surname, email address, Turkish ID number, demographic information, financial data, and similar identifiable information may be processed.

Explicit Consent
As required by KVKK, the personal data you share with the SELLER through the Silk&Silver website and sales channels may be obtained, recorded, stored, preserved, updated, modified, reorganized, disclosed to third parties when permitted by law, transferred, shared, classified, anonymized, and processed in other ways listed under KVKK by the SELLER, acting as the Data Controller.
You give your explicit consent to the processing of your personal data (including sensitive personal data) in accordance with the KVKK and relevant legislation. If you prefer, you may purchase Silk&Silver products without creating an account. In that case, your data will only be processed under the exceptional circumstances defined by KVKK that do not require explicit consent.

Purpose of the Personal Data Protection Policy
This Personal Data Protection Policy aims to explain to our valued customers what types of personal data Silk&Silver collects, how this data is used, who it may be shared with, your rights regarding the processed data, how to exercise these rights, and how to update your preferences regarding commercial electronic communications.

Purpose and Legal Basis for Processing Personal Data
Silk&Silver may request your personal data such as name, surname, date of birth, contact details, order and transaction details, navigation and location data in order to manage sales and post-sale processes, and fulfill obligations under laws such as the Law No. 6563 on Regulation of Electronic Commerce, the Turkish Penal Code No. 5237, and the Law No. 6698 on the Protection of Personal Data. These data will be processed with your explicit consent and protected with data security measures.

2. Your Rights Regarding Your Personal Data
Under Article 11 of the KVKK, you have the right to:

  • Learn whether your data is being processed,

  • Request correction of incomplete or incorrect data,

  • Request usage consistent with the processing purpose,

  • Know whether your data has been transferred domestically or abroad,

  • Request deletion or anonymization of your data.

To exercise these rights, you can contact us at dilekplatin@gmail.com.

3. Retention Period for Personal Data
According to Law No. 6563, your consent for electronic communication, content of the messages, and delivery records will be stored for five years after your consent expires. After this period, your data will be deleted, destroyed, or anonymized.

4. Opting Out of Silk&Silver and Communication Consent
You may withdraw your communication consent at any time via the provided communication channels (e.g., email, SMS) or by writing to dilekplatin@gmail.com.

5. Sharing Personal Data with Authorities
The SELLER may only share your personal data with authorized public institutions and organizations in accordance with its legal obligations.

6. Measures for Personal Data Protection
The SELLER applies technical and administrative measures including SSL encryption, firewalls, and access restrictions to protect your personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

7. Changes to the Policy
The SELLER reserves the right to change this Personal Data Protection Policy and Communication Consent at any time. The updated version becomes effective as soon as it is published on our website.

8. Consent for Electronic Communication
By approving this policy, you give consent for the SELLER to contact you with special offers, campaigns, and updates via channels such as email, SMS, and phone, and to share your personal data with domestic and, where legally appropriate, international business partners. You may withdraw this consent at any time.

PRIVACY / PERSONAL DATA PROTECTION POLICY AND COMMUNICATION CONSENT
By accepting this Privacy and Personal Data Protection Policy and Communication Consent, you agree to the collection, storage, processing, use, and transfer of your personal data shared with us for the purpose of offering you various benefits, personalized promotions, sales, marketing, surveys, and communication.

Your personal data may be shared with DPT Yönetim Danışmanlığı Ltd. Åžti. – Silk&Silver's subsidiaries and affiliates, and third parties located in Turkey and abroad with whom we have contractual relationships (in compliance with legal obligations), only to the extent necessary and appropriate.

This includes providing flawless services, ensuring proper delivery of shipments, and timely communication via telephone, SMS, email, and other methods. Customers acknowledge and declare that they consent to the use and storage of their data by Silk&Silver in this manner.
Silk&Silver undertakes to take all necessary precautions to store personal data securely and prevent unauthorized access or unlawful processing as outlined in Article 12 of the KVKK.

By accepting this policy and consent, you also agree to the processing of your location data, if shared by your telecom provider based on a legal relationship with us, for the purposes mentioned above. You can withdraw your communication consent at any time using the method by which it was granted (SMS, email, website, etc.) by notifying Silk&Silver.

INFORMATION TEXT WITHIN THE SCOPE OF THE LAW ON THE PROTECTION OF PERSONAL DATA

Dear Customers,
As Silk&Silver, acting as the data controller under Law No. 6698 on the Protection of Personal Data (KVKK), we may record, classify, process, store, update, and, in cases permitted by legislation, transfer your personal data to third parties. Through this information text, we aim to inform you about our mutual rights and obligations in accordance with the provisions of the Law.

1- Your Personal Data and Purposes of Processing
Your personal information may be collected from sources such as your visits to our website, your purchases at our stores, your communications via phone or email, and your visits to our atelier. If you purchase goods or services from Silk&Silver or otherwise enter into a commercial or legal relationship with us, your data — including identity information (name, surname, Turkish ID number, gender, date of birth); contact information (email address, address, phone number, IP address); information related to the products purchased within Silk&Silver's business activities; and visual and audio data — will be processed within the scope of the legal grounds stated in Article 5(2) of the Law, for the purposes of contract performance, fulfillment of legal obligations, and legitimate interests where necessary.

Additionally, to ensure you can benefit smoothly from the products and services offered by Silk&Silver, to improve our product and service variety, and to provide you with "the best service and best products" according to your preferences, we may process, based on your explicit consent, information such as your location data, education information, profession data, jewelry preferences, and visual data through automatic systems to analyze your personal purchasing habits, and prepare reports, analyses, and other studies. This processing will be done without harming your fundamental rights and freedoms.

2- Legal Grounds for the Processing of Personal Data
Your personal data may be collected and processed by our company, DPT Yönetim Danışmanlığı Ltd. Åžti. – Silk&Silver, for the purposes of enabling you to benefit seamlessly from the products and services offered, developing our product variety according to the information obtained, and providing a personalized marketing service and delivering "the best product" experience.
In this scope, your personal purchasing habits may be analyzed through automatic systems, and your data may be used by our group companies, business partners, suppliers, and service providers, specifically to allow you to benefit from customer services, consumer rights, and other facilities regarding the products you have purchased or shown interest in. Additionally, your data may also be processed when necessary to protect legitimate interests without harming your fundamental rights and freedoms.

If no prior consent and permission exist, and if your personal data processing does not fall under the legal grounds specified in Article 5(2) of Law No. 6698, your explicit consent will be requested. In such cases, where available, you may provide your consent either via a written and signed permission form at our store or through digital means carrying the same legal value. After evaluating the electronic communication consent text and data processing policy presented to you (via SMS, email, mobile push notification, or other channels), you can complete the consent/approval process by providing the unique, private code sent to your mobile phone directly to the sales representative.

For any requests and inquiries regarding these matters, you can contact us through the following channels:

3- Data Sharing and Transfer
Your personal data collected directly from you through our stores, websites, and mobile applications, or obtained by our company through various channels, may be shared, under adequate and effective security and confidentiality measures in compliance with legal regulations, with public institutions and organizations authorized to request such data by law, as well as with domestic and international institutions and business partners we collaborate with as required by our operations.

4- Your Rights Under the Law
As personal data owners, you may submit your requests regarding your rights by filling out the personal data application form published on www.silkandsilver.com, as explained in Silk&Silver’s Personal Data Protection and Processing Policy and the Data Subject Application Procedure (based on the "Communiqué on Principles and Procedures for the Request to Data Controller"), or by submitting another document or email content containing the mandatory information listed in the application form.
You can submit your application to Silk&Silver in writing or through methods such as registered electronic mail (KEP), secure electronic signature, mobile signature, or using your previously registered email address known to Silk&Silver, or via a software or application developed for application purposes, provided your identity can be verified.
Silk&Silver will respond to your request as soon as possible and within no later than thirty (30) days, free of charge. However, if the process incurs a cost, Silk&Silver may charge the fee set by the Personal Data Protection Board.

Within this scope, personal data owners have the following rights:

  • To learn whether personal data is processed,

  • To request information if personal data has been processed,

  • To learn the purpose of processing personal data and whether they are used appropriately for their purpose,

  • To know the third parties to whom personal data is transferred domestically or abroad,

  • To request the correction of personal data if it is incomplete or incorrectly processed and to request that the correction be notified to third parties to whom the data has been transferred,

  • To request the deletion or destruction of personal data in case the reasons requiring its processing cease to exist, even though it was processed in accordance with the relevant provisions of Law No. 6698 and other laws, and to request that this deletion be notified to third parties,

  • To object to the occurrence of a result against the person himself/herself by analyzing the processed data exclusively through automated systems,

  • To request the compensation of damages if they suffer damage due to the unlawful processing of personal data.

For comprehensive information about your personal data, you can review Silk&Silver’s Personal Data Protection and Processing Policy available on www.silkandsilver.com.

12.2. In accordance with the applicable legislation, Silk&Silver may send commercial electronic communications to BUYERS via SMS/text messages, instant notifications, automated calls, computer, phone, email/mail, fax, and other electronic communication tools for the purpose of promoting, advertising, communicating, promoting sales and marketing of all kinds of products and services, and for credit card and membership information updates, transactions, and applications.
By accepting this, the BUYER consents to receiving such commercial electronic messages.

12.3.
The necessary measures for the security of the information and transactions entered by the BUYER on the Website have been taken by the SELLER within its own system infrastructure, according to the nature of the information and transaction, to the extent of today’s technical possibilities. However, since such information is entered from devices belonging to the BUYER, it is the BUYER’s responsibility to take necessary measures to protect this information from unauthorized access, including protection against viruses and other harmful software.

12.4.
The BUYER may request, at any time, the cessation of the processing and/or use of their personal data and/or commercial communications by contacting the SELLER through the specified communication channels. Upon the BUYER’s explicit notification in this regard, the processing of personal data and/or communications will be ceased within the maximum legal period; in addition, if the BUYER wishes, data not legally required to be kept or technically possible to delete will be erased or anonymized.
The BUYER may also, at any time, request information regarding the processing of their personal data, the parties to whom the data is transferred, correction of incomplete or inaccurate data, notification of the corrections to third parties, deletion or destruction of data, objection to a result arising against themselves through automated systems, and compensation for damages incurred due to unlawful processing of personal data.
Such applications will be examined and a response will be provided to the BUYER within the periods specified by the legislation.

12.5.
All intellectual and industrial property rights and ownership rights over any information and content belonging to the Website and their arrangement, revision, and partial or complete use belong to Silk&Silver, excluding those belonging to third parties according to agreements with the SELLER.

12.6.
The privacy and security policies and terms of use of other websites accessed through links from the Website are their own, and the SELLER is not responsible for any disputes or negative outcomes that may arise.

12.7.
If the BUYER exercises their right of withdrawal, the refund will be made using the same payment method originally used.

13. RIGHT OF WITHDRAWAL

13.1.
In contracts regarding the sale of goods, the BUYER may exercise the right of withdrawal from the contract within 14 (fourteen) days from the date of delivery of the product to the BUYER or the third party designated by the BUYER, without providing any justification and without incurring any penalty.
The BUYER may also exercise the right of withdrawal at any time between the conclusion of the contract and the delivery of the goods.
In order to exercise the right of withdrawal, the BUYER must notify the SELLER within this period.
The BUYER acknowledges and declares that they have been informed clearly and understandably by the SELLER regarding the matters specified in the relevant legislation, and that by confirming the order, they have accepted the obligation to pay.
If the performance of the service begins with the consumer’s approval before the withdrawal period expires, the right of withdrawal cannot be exercised.
The costs arising from the exercise of the right of withdrawal will be borne by the SELLER.

13.2.
To exercise the right of withdrawal, within the 14 (fourteen) day period, the BUYER may send a written notice to the SELLER via registered mail, e-mail (destek@silkandsilver.com), or through the communication form available on the Website.
To use the right of withdrawal, the product must not have been used in a manner that would fall under the “Products for Which the Right of Withdrawal Cannot Be Exercised” as specified in Article 14.

In case the right of withdrawal is exercised:

  • a) The invoice of the product delivered to the BUYER or a third party (for corporate invoices, returns must be made with a return invoice issued by the company),

  • b) The return form,

  • c) The product to be returned, along with its box, packaging, and any standard accessories, must be complete and undamaged,

  • d) The SELLER is obliged to refund the total amount, including delivery costs if any, to the BUYER within 14 days from the receipt of the withdrawal notice. The BUYER must also return the product to the SELLER within 10 days at the latest,

  • e) If there is a decrease in the value of the goods or it becomes impossible to return them due to the BUYER’s fault, the BUYER is obliged to compensate for the loss to the extent of their fault,

  • f) If the return causes the total order value to fall below the minimum amount required for a promotional discount, the discount initially provided will be deducted from the refund amount.

In the case of purchases made by credit card with installments, the refund will also be made in installments. Although the full amount is refunded to the bank at once by the SELLER, due to the bank’s processes, the refund will be reflected to the BUYER’s account in monthly installments.

  • g) The withdrawal period:

    • For service contracts, it starts from the date the contract is concluded.

    • For the sale of goods, it starts from the day the BUYER or a third party designated by the BUYER receives the goods.

For goods delivered separately, the date of the last delivery applies.
For goods consisting of multiple parts, the date of the last part's delivery applies.
For contracts involving regular delivery of goods during a specified period, the date of the first delivery applies.
Delivery of the goods to the carrier is not considered delivery to the BUYER. In cases where services are also provided together with goods, the right of withdrawal applies only to the goods delivery.

14. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
According to the provisions of Article 15 titled "Exceptions to the Right of Withdrawal" of the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014, and the provisions of Article 6 of the distance sales contract electronically approved between the Parties, the product must not have been used and must be suitable for resale by the SELLER. (However, the Consumer is not responsible for changes and deteriorations occurring due to the use of the product in accordance with its operation, technical specifications, and usage instructions within the withdrawal period.)

The BUYER may not exercise the right of withdrawal in the following contracts:

  • a) Contracts related to goods or services whose prices are subject to fluctuations in financial markets and are not under the control of the SELLER,

  • b) Contracts related to goods that are prepared according to the consumer's specifications or clearly personalized,

  • c) Contracts for the delivery of perishable goods or goods with a short shelf life,

  • ç) Contracts for the delivery of goods whose protective packaging (such as seals, tapes, or packages) has been opened after delivery, making their return unsuitable in terms of health and hygiene,

  • d) Contracts for goods that, after delivery, are mixed with other products and cannot be separated due to their nature,

  • e) Contracts for books, digital content, or computer consumables presented on a tangible medium if the protective elements have been opened after delivery,

  • f) Contracts for the delivery of newspapers, magazines, or periodicals other than those provided under a subscription agreement,

  • g) Contracts for accommodation, transportation of goods, car rental, catering, or leisure activities to be carried out on a specific date or within a specific period,

  • ÄŸ) Contracts for services performed instantly in the electronic environment or for intangible goods delivered instantly to the consumer,

  • h) Contracts for services where performance has begun with the consumer’s approval before the withdrawal period expires.

In cases where the goods/services subject to the contract consist of types excluded from the scope of the Distance Contracts Regulation (such as daily consumables like food, beverages, and other items delivered regularly to the BUYER’s residence by the SELLER, and services like travel, accommodation, restaurant services, entertainment, etc.), the BUYER may not exercise the right of withdrawal.

15. DISPUTE RESOLUTION AND ALTERNATIVE DISPUTE MECHANISMS

15.1. In the implementation of this Distance Sales Contract, the Consumer Arbitration Committees and Consumer Courts located at the place where the BUYER purchased the goods or services and where the BUYER resides shall have jurisdiction up to the monetary limits announced by the Ministry of Commerce. If the monetary threshold that requires direct application to the Consumer Court is exceeded, it is mandatory to apply to a mediator before filing a lawsuit.

15.2. In accordance with Article 68 of the Law No. 6502 on Consumer Protection, consumer claims falling within the specified lower and upper limits shall be handled by the district or provincial consumer arbitration committees.

16. DEFAULT AND LEGAL CONSEQUENCES

If the BUYER defaults on transactions made with a credit card, the BUYER accepts, declares, and undertakes that they will pay interest under the credit card agreement with the card-issuing bank and will be liable to the bank. In this case, the bank may apply legal channels and claim any expenses and attorney’s fees from the BUYER. Under all circumstances, if the BUYER defaults on the debt, the BUYER accepts, declares, and undertakes to compensate the SELLER for the damages and losses incurred due to the delayed performance of the debt.

17. EVIDENCE AGREEMENT AND COMPETENT COURT

In the resolution of any disputes arising from or related to this Contract, the records of the SELLER (including computer and audio recordings) shall constitute conclusive evidence. The parties agree that, within the monetary limits set by the legislation, district/provincial Consumer Arbitration Committees will be competent, and in cases exceeding these limits, Consumer Courts at the BUYER’s and SELLER’s place of residence will be competent.

18. LIABILITY FOR DAMAGE

The SELLER is responsible for any loss or damage to the goods until delivery to the consumer or a third party designated by the consumer, other than the carrier. If the BUYER requests the goods to be sent with a carrier other than the one designated by the SELLER, the SELLER is not responsible for any loss or damage occurring after the goods are handed over to the relevant carrier.

19. ENTRY INTO FORCE

When the payment for the order placed through the Website is completed, the BUYER is deemed to have accepted all terms of this Contract. The SELLER ensures that the necessary software systems are implemented on the Website to prevent orders from being placed unless the BUYER confirms that they have read and accepted this Contract.

SELLER INFORMATION:
DPT Yönetim Danışmanlığı Ltd. Åžti. – Silk&Silver
Address: Mürsel Mah. Güvercin Sk. IMKYK, 16960 Mudanya, Bursa, Türkiye
E-mail: dilekplatin@gmail.com

BUYER INFORMATION:
[To be filled in by the BUYER]

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